Q: What to do if my email messages are unanswered?
A: We do answer all emails as soon as possible! If a spam filter filters out our emails at your side, we cannot do too much. If you do not receive an answer to your email within 24 hours, please check your spam folder, you may find our email there. Or you may want to try contacting us from another email address. (of another email provider). If nothing helps you may try to send us another email with your question, provide a fax number, and we will answer your question via fax.
Q: What to do if I don't get the download link within a reasonable time?
A: If you do not receive your download link, that is not a problem. During the order process you need to create a password. With this password (and your email address) you can login to your download area through the HQ Login box. This box is at our main site. Please note that the download area is not set up immediatly after your order. Your download account is activated as soon as our bank confirms your payment. This usually doesn't take more than a few hours.
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